Fix a problem
My client cannot pay online
The payment page only shows a Pay button when every condition is met. Your client sees a short message for some of them and nothing at all for others.
- Applies to: Tracked links, Account
- Type: Troubleshooting
- Updated 4 November 2026
- Stripe connected under Get paid online
- The invoice sent as a tracked link
Try this, in order
- Check the currency. Pay now works on invoices in US dollars only, and other currencies show no Pay button.
- Open Account and look at the Get paid online card. It should say “Pay now is on for your shared documents.”
- If setup is not finished, complete it with Stripe. Until then your client sees “Online payment is not available yet”.
- If the card says Pay now is switched off, switch it back on.
- Make sure the invoice is sent, not a draft or void, and still has a balance.
Your client opens the link and sees a Pay online box with the amount due.
Messages your client might see
“Online payment is not available for this amount” appears when the balance is below $0.50, the smallest card payment. “This invoice is paid in full.” means nothing is owed. A bank transfer that is still clearing shows as processing for about 4 business days.
Common problems
The link says it is no longer valid.
The link may have been replaced or turned off. Copy the current link from your dashboard and send it again.
Payouts are paused.
Clients can still pay, but Stripe holds the money until payouts resume. Only Stripe can resolve that.
The client wants another way to pay.
Payment details you add in the Payment panel, such as bank or PayPal, print on the invoice in any currency.
Ready to try it?
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