My client did not get the email

Try this, in order

1. Check where it came from. Send and Resend on the dashboard open your own email app, Gmail or Outlook, so that email left from your address. Look in your Sent folder.
2. Reminders and quote follow-ups come from billing@reminders.invoicetools.com with your business as the sender name. Other notifications come from updates@notify.invoicetools.com.
3. Open the document and check the client’s email address for a typo.
4. Ask your client to search their inbox, spam and junk for that sender, and to add it to their contacts.
5. Share the link another way: Copy link on the dashboard, then send it by text or WhatsApp.

If they opted out

Every reminder includes a way for the recipient to stop reminders, and we honor that. If your client used it, further reminders to that address do not go out. Contact them directly.

Common problems

• I used Send and track and expected an email.

  Send and track does not email anyone. It says “Nothing has been emailed from here yet.” Copy the link and send it.

• The recurring invoice did not arrive.

  Automatic sending needs a valid client email on the schedule. Check it on the recurring invoices page.