Fix a problem
A payment reminder was not sent
The dashboard checks a few rules before any reminder goes. When one fails, it tells you which one.
- Applies to: Dashboard
- Type: Troubleshooting
- Updated 4 November 2026
What you need
- An unpaid invoice sent as a tracked link
- A client email on that invoice
Try this, in order
- Open Dashboard, choose Invoices and select Remind now on the invoice.
- “This one was never sent as a tracked link, so there is nothing to remind them about.” Send it as a link first.
- “There is no client email on this document, so there is nowhere to send it.” Edit the invoice, add the email and send again.
- “You have already sent three reminders for this one.” or “You have reached the daily limit for reminders.” The limits are three per document and twenty a day.
What you should see
The “Send a reminder” box shows the recipient and subject, and Send it sends it.
Automatic reminders that did not go
Automatic reminders only go for unpaid invoices sent as tracked links. Look for a chip on the row. Reminders paused means you paused this invoice, and Reminders off for client means the client’s page has them switched off. Choose Resume reminders in the row menu, or switch them back on for the client.
Common problems
It says my session has expired.
Sign in again and repeat the reminder.
It says “It did not go.”
Nothing was counted against your allowance. Try again in a moment.
The client says it never arrived.
Ready to try it?
Open your dashboardStill stuck?
Tell us the page you were on and what you pressed, and we will help you sort it out.