Fix a problem
The PDF download does not start
The file is made inside your browser, so it takes a second or two. Most of the time the download did work and the file is somewhere you did not look.
- Applies to: Invoice generator and the other generators
- Type: Troubleshooting
- Updated 4 November 2026
- The document open in the generator
- A minute to check your downloads
Try this, in order
- Select Review & Export (Export on a phone), then Download PDF once. The button reads Rendering PDF while it works.
- Wait for PDF saved. A message also says “PDF saved. Ready to send.”
- Open your downloads. The file is named after the document, for example
Invoice-INV-2026-0001.pdf. - If you still have nothing, select Print in the same panel and choose Save as PDF in your browser’s print dialog.
The button changes to PDF saved and the file appears in your browser’s downloads list.
On an iPhone or iPad
Safari only allows a download inside the tap that asked for it, so the page prepares the file in the background and your tap uses it straight away. If a share sheet opens, choose Save to Files or the app you want. If a button says Tap Share again, the file is ready now, so tap once more.
Common problems
The page says it could not make the PDF.
The message reads “Could not make the PDF. Your document is unchanged.” Try again, and if it repeats, use Print. Very long documents on older phones are the usual cause.
I tapped several times and got nothing.
Wait for the first tap to finish. The button ignores repeat presses while it works, so extra taps only add a wait.
I downloaded it but cannot find it.
On Android, check the Downloads folder or your browser’s download list. On a computer, look in Downloads or open the browser’s download icon.
Ready to try it?
Open the invoice generatorStill stuck?
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