How to void an invoice

Steps

1. Open Dashboard and choose Invoices.
2. Open the … menu on the invoice and choose Void.
3. Read the box. It says the invoice stays in your records marked void, stops counting towards what you are owed, and its number is not reused.
4. Select Void it.

Several at once

Select rows and use Bulk actions. The confirmation button reads Void them.

What you cannot void

Paid documents and documents that are already void cannot be voided. A voided document loses its Edit and Send actions, but you can still duplicate it.

Tell your client

If you already sent the invoice as a link, the client may still have it. Let them know it was voided and, if you are replacing it, send the new link so they pay the right one.

Voiding or crediting

If the client already paid and you need to give money back, a credit note is the usual record. The credit note generator builds one.

Common problems

• There is no Void in the menu.

  Paid and already void invoices cannot be voided.