Fix a problem
My logo does not show on the invoice
A missing logo is nearly always one of three things: the file is too big, the logo is switched off, or the browser cannot read the format.
- Applies to: Invoice generator and the other generators
- Type: Troubleshooting
- Updated 4 November 2026
- Your logo as PNG, SVG or JPG, under 2MB
Try this, in order
- Open Style and find the Logo section. If it still says “Drag and drop a logo or click to upload”, the upload did not take.
- Check the size. A file over the limit is refused with “That file is over 2MB. Try a smaller logo”.
- Make sure Show business logo is switched on. When it is off, the logo is kept but not printed.
- If you replaced the file, upload it again with Change logo.
The logo sits in the logo spot at the top of the document and carries into Download PDF and Print.
Common problems
The file is too big.
Export a smaller version from your design app. A logo rarely needs more than a few hundred pixels across.
It shows as a broken picture.
Some phone photos use a format that not every browser can display. Save the logo as PNG or JPG and upload that.
The empty logo spot does not print.
That is on purpose. An empty spot shows an upload prompt on screen and never appears in the PDF.
A sent document shows an older logo.
Documents you already sent keep the business details they were issued with. New documents use the logo in Account under Business.
Ready to try it?
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