How to reset your password

Steps

1. Open the sign-in page and select Forgot your password?
2. Type your email address and select Send reset link.
3. The page changes to “Check your email”. Open the message and follow the link inside it.
4. The link opens your account. In the Password section, type the new password in New password and again in Confirm.
5. Select Update password.

Signed up with Google?

When you type an email that belongs to a Google sign-in, the sign-in page hides the password box and the button changes to Continue with Google. Use that button. Your Google password is managed by Google, not by us.

Choosing the new password

The page asks for at least eight characters and points out that a longer password beats a more complicated one. A short phrase you can remember works well.

Common problems

• The reset email never came.

  The page only promises a link if an account exists for that address, so check the spelling first. Then look in spam or junk, and give it a few minutes before you ask for another.

• The link does not work.

  Request a new one from the sign-in page and use the newest email.